On-call rotation
Rotation
Section titled “Rotation”1-week shifts, Monday 09:00 CET → next Monday 09:00 CET.
| Role | Responsibility |
|---|---|
| Primary | First responder to pages; acknowledges within 5 min |
| Secondary | Backs up primary if unreachable; covers if primary is mid-deploy |
Schedule lives in PagerDuty → TapPass Eng Primary and TapPass Eng Secondary.
Hand-off checklist (Monday 09:00)
Section titled “Hand-off checklist (Monday 09:00)”Outgoing primary posts in #ops:
Handing off to @newprimary.
Incidents this shift: <count> (link to each thread)Outstanding warn-level alerts: <list>Risky merges landing this week: <list>Things @newprimary should watch: <notes>Incoming primary acknowledges and confirms PagerDuty override is in place.
During your shift
Section titled “During your shift”- Keep phone within earshot.
- Stay within 15 min response range during work hours (09:00–18:00 CET).
- Out-of-hours response: 30 min for page-severity.
- If you can’t cover (travel, illness), swap with the secondary — don’t leave a gap.
What counts as a page
Section titled “What counts as a page”- Any alert marked severity: page in Monitoring
- A customer reporting a prod-down through
support@tappass.ai - A Cloudflare / GCP / upstream outage that affects us
Warn-level alerts go to Slack; don’t wake up for them unless they persist >30 min.
Weekends and public holidays on-call are compensated (details in your employment contract).