Team directory

The map

Name	Role	Handle	Timezone
Jens Bontinck	Founder, CEO, eng lead	`@jens`	CET

Name	Role	Scope
open	Senior backend engineer	Pipeline, audit, vault
open	Frontend engineer	Dashboard, onboarding flows
open	SRE / Ops	GCP, Cloudflare, on-call
open	Security engineer	Detection backends, SPIFFE, compliance program

Name	Role	Scope
open	Sales	Enterprise deals
open	Customer success	Onboarding, QBRs, support
open	Developer advocate	SDKs, examples, docs contributions

Topic	Who
Architecture / pipeline questions	`@jens`
Local setup stuck	`#eng` channel
Production incident	PagerDuty primary on-call (see On-call rotation)
Security report or concern	`@jens` — then `security@tappass.ai`
Customer escalation	Deal owner + `@jens`
DPA / subprocessors / legal asks	`@jens` (point legal@ until we hire)
Pricing exception	Deal owner + `@jens`
Hiring / HR	`@jens`
Offboarding a departing employee	`@jens` (within 4 hours of departure — see Access control)
Something that feels off about a customer	`#gtm` + `@jens`
Public docs content	Open a PR against `tappass/docs`
This site	Open a PR against `tappass/docs-internal`

List here, time-boxed. No long-term contractor access without a rolling review.

Contractor	Scope	Expires
none currently	—	—

Name	Role
TBD	Advisor

For a customer asking “who do I talk to about X”:

Internally these all route to @jens until we hire specialists; the email addresses exist so contract language stays stable.